May 3, 2022
One of the common misconceptions related to virtual triage / symptom checker tools is that the more questions the system asks, the more accurate the..
April 12, 2022
Outdated contact centers are posing problems for today's health systems. As longer hold times collide with demands for a better experience from..
October 22, 2021
Join your HCIC colleagues for an exclusive look at measurable consumer engagement, patient access and labor productivity gains using chat in a..
May 5, 2021
In a recent blog we covered mental health conditions which can occur during pregnancy, but there are also some mental health conditions which can..
May 5, 2021
Pregnancy is portrayed as a time of happiness and emotional well-being, and for many that is their experience, but evidence shows mental illness can..
March 2, 2021
The number of symptom checkers designed for patient use has mushroomed over the last few years.
February 25, 2021
As we near the 14-month anniversary since the first outbreak of COVID-19 was identified in December 2019, it is time to draw attention to the people..
July 14, 2020
Coronavirus disease 2019 (COVID-19) is an infection caused by Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) . An outbreak of a..
July 10, 2020
What turned out to be my last business trip just before the COVID-19 pandemic took off, was actually one of the most profound in my 30+ years of..
December 20, 2019
Chronic pelvic pain is pain in the pelvic area (below your belly button and above your hips) which lasts 6 months or longer and is affecting your..
November 28, 2019
As we head into the last month of the 2019, and for many of us the busiest month too, we can find ourselves getting more and more tired, as we try to..
November 21, 2019
In the United Kingdom (UK), adults over 80 years are the fastest growing population. Around a quarter of the population in the UK are over 60 years..