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April 12, 2022

Webinar: Using Virtual Triage To Transform Patient Access

Outdated contact centers are posing problems for today's health systems. As longer hold times collide with demands for a better experience from patients and caregivers, systems are turning to virtual triage.

About 30 percent of patient calls to access centers require some triage, but the non-clinical agents who handle these calls aren't always equipped to determine what level of care a patient needs. Even more challenging, most patients want a self-service, digital experience without calling the contact center at all. Join this webinar to learn how two health systems are using evidence-based scheduling and virtual triage to address these challenges and more.

Key learning points:
  • How patients use virtual triage to access the right care and reduce calls to the contact center
  • How scheduling agents use evidence-based scheduling to find the right care while speaking with patients by phone
  • Real-world virtual triage implementation experiences and results from Banner Health and Ardent Health Services


Heather Francis RN, MBA - Clinical Director of Digital Integration for Banner Health

Reed Smith, MBA - Vice President, Digital and Innovation at Ardent Health Services

Matthew Hanis, Executive Vice President at MedChat

Don Bauman, CEO at Isabel Healthcare

Webinar is on Thursday April 14th, 2022 at 11 AM to 12 PM CT

SIGN UP NOW: https://go.beckershospitalreview.com/how-2-systems-are-using-virtual-triage-to-transform-patient-access

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Don Bauman

Don Bauman

Don has over 30 years of experience working in the healthcare industry. He has led sales and marketing activities in organisations such as InformMed, LMS Medical and Cereplex Inc. before coming to Isabel in 2010.


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