April 12, 2022
Outdated contact centers are posing problems for today's health systems. As longer hold times collide with demands for a better experience from..
October 22, 2021
Join your HCIC colleagues for an exclusive look at measurable consumer engagement, patient access and labor productivity gains using chat in a..
July 10, 2020
What turned out to be my last business trip just before the COVID-19 pandemic took off, was actually one of the most profound in my 30+ years of..
August 12, 2015
Several recent publications and articles have referred to online symptom checkers as tools that help consumers self-diagnose, and some even further..
January 10, 2012
As hospitals and healthcare systems begin to prepare for changes in reimbursement and phase two of meaningful use, optimizing the investment in their..