Join your HCIC colleagues for an exclusive look at measurable consumer engagement, patient access and labor productivity gains using chat in a complex health system.
Bryan Yarbrough, Ardent Health’s Corporate Director of Integrated Services, Marketing, will share the goals and results in their chat pilot the business reasons for expanding chat across the entire Ardent Health enterprise.
Ardent Health knew consumers wanted to converse digitally for triage to the right care, appointment scheduling, and other inquiries traditionally handled by phone. The team decided to validate live chat and chatbots in a two-market pilot to meet these needs. MedChat was selected in a far-reaching evaluation of chat, chatbot, and advanced automation platforms.
In 76 days, the MedChat pilot generated 7,000 chats, half of which were new patients and 90% were fulfilled using chatbots and AI without agent assistance required at all. The documented labor cost savings and improved patient experience resulted in Ardent expanding chat to the rest of its markets.
Save your spot for the:
- Business goals Ardent Health set for a comprehensive chat pilot
- Measurable patient engagement and contact center labor productivity gains achieved
- Demonstration of the MedChat live chat, chatbot and AI capabilities deployed
An exclusive ‘behind-the-scenes’ look at Triage Bot, a patient self-triage tool using Isabel Healthcare’s proven algorithms deployed on MedChat’s chat platform.
Webinar is on Wednesday October 27th at 1pm Eastern
Sign up here: https://attendee.gotowebinar.com/register/8034748708081399822?source=IHOCT2021EM