May 3, 2022
One of the common misconceptions related to virtual triage / symptom checker tools is that the more questions the system asks, the more accurate the..
April 12, 2022
Outdated contact centers are posing problems for today's health systems. As longer hold times collide with demands for a better experience from..
October 22, 2021
Join your HCIC colleagues for an exclusive look at measurable consumer engagement, patient access and labor productivity gains using chat in a..
June 3, 2015
In recent years there has been much talk about waiting times in Emergency Rooms and Accident and Emergency. In the US, changes in the way healthcare..