The IOM report on ‘Improving Diagnosis in Medicine’ that was published last month made a big call to bring the patient into the diagnostic process. This seems to have coincided with a much greater interest in symptom checkers, with new options coming to the market.
We believe that a symptom checker is a vital tool to help patients start to make sense of their symptoms, and therefore be in a better position to decide where to present for medical attention and be able to discuss their diagnosis and treatment options fully with their doctor.
The Isabel Symptom Checker has now been available for 3 years and we have received some heart-warming feedback over this time. One of the most interesting cases came to us last week. It concerned a mother whose son took many years to get a diagnosis of Lyme Disease. What was most interesting was that when she tried Isabel with her son’s initial symptoms, Lyme Disease was prominently suggested as a possibility. When she tried Isabel with the symptoms her doctor had thought were relevant Lyme Disease was no longer suggested. It turned out that the doctor had dismissed her son’s painful joints as ‘growing pains’ and, therefore, did not include ‘painful joints’ as part of the clinical presentation on which he formed his initial diagnosis.
This tragic case highlights the importance of patients doing their own research. This is not in order to bypass the doctor, but so they are able to ask appropriate questions and, if necessary, question the doctor’s judgement with well considered views and conviction. In other words, to be a full participant in the diagnostic process. It also should remind us that patients are experts on their symptoms; if a patient thinks they have painful joints and it’s important to them, then it shouldn’t be dismissed lightly.
The fact that several new symptom checkers have appeared on the market over the last few months is also a powerful sign that patient engagement is becoming critical. The patients’ challenge now will be able to distinguish between the good and bad symptom checkers. These are the criteria we would suggest you use when looking at which symptom checker to use:
Whichever symptom checker you use, the most important thing is that you get involved with the diagnostic process. Once you are armed with as much knowledge as possible concerning your symptoms and possible diagnoses, a dialogue can take place with your healthcare provider. This is one of the main findings of the IOM report: “Health care professionals and organizations should partner with patients and their families as diagnostic team members and facilitate patient and family engagement in the diagnostic process, aligned with their needs, values, and preferences.”
Jason is the CEO and Co-founder of Isabel. Prior to co-founding Isabel, Jason spent 12 years working in finance and investment banking across Europe. His daughter, Isabel, fell seriously ill following a misdiagnosis in 1999 and this experience inspired Jason to abandon his city career and create Isabel Healthcare Ltd.